Customer Stories
What our customers say
“We appreciate the use of Simplydesk’s module Asset Management and IT ticketing system which facilitates us the work of technical and financial IT assets management. Simplydesk differentiates itself from competing software by its numerous available options and by its regular evolutions which allow it to provide an IT asset management of quality. Finally, we can count on PCI’s Customer support’s reactivity in case of incident, which are besides rather rare.”
Philippe Dubois
IT Consultant at Vectalia France
IT Consultant at Vectalia France
“In order for us to deal with the increase of our activity, we needed a simple and user-friendly application to centralize the customer support. Thanks to the features of Simplydesk, we automated certain procedures such as automatic notifications by e-mails, allowing us to be reactive and effective, while optimizing the average response time. Simplydesk helped us to simplify and to accelerate IT ticketing system , resulting in making our customer service successful.”
Nathan Dubois
IT Department Manager at WhySoft Group
IT Department Manager at WhySoft Group
“In order for us to deal with the increase of our activity, we needed a simple and user-friendly application to centralize the customer support. Thanks to the features of Simplydesk, we automated certain procedures such as automatic notifications by e-mails, allowing us to be reactive and effective, while optimizing the average response time. Simplydesk helped us to simplify and to accelerate IT ticketing system , resulting in making our customer service successful.”
Jean Marie Vergès
Business Development Manager
Business Development Manager
“We chose Simplydesk because of the simplicity of asset management and ticket management and also because of its exploitation in SAAS mode.”
“We were able to easily set up a real ticket management, allowing us to refocus on the follow-up of the problems. Thanks to its toolbox, the software is handy, it adapts and builds itself according to our needs. Finally, although we are in SAAS mode, we have a total control of our environment.”
Serge Thomas
IT Manager at League for the Protection of Birds
IT Manager at League for the Protection of Birds