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In the realm of customer service and IT support, ticket routing plays a pivotal role. It’s the backbone of efficient incident tracking and resolution. But what exactly is ticket routing? And why is it so crucial? Simply put, ticket routing...

IP scanner is a legal accounting obligation. Every company must perform an annual inventory of its assets. Your Chartered accountant or Chief Financial Officer will certainly ask for it. If that situation occurs and you happen to not have any...

I can talk for hours on SaaS helpdesk, but I’d give you a straightforward answer to get to the point. Because it simply reduces the avoidable cost of having an on-premises IT team dedicated for dealing with the hardware and/or...

In 2022, choosing your ticketing system can sometimes be complex; the dematerialization of exchanges has revolutionized customer service both in terms of centralization of information and in its simplification. When we know that a customer uses at least 3 channels...

A ticketing tool helps organizations deliver a coherent customer experience and helps to centralize user requests. It serves to establish a routine regarding the management of requests and allows your company’s IT support department to be organized, targeted and efficient....

Relation between remote desktop tool and ticketing tool A remote desktop tool is software that allows you to access and control a computer from another location, as long as both devices are connected to the internet. Some popular remote desktop...

A Service-Level Agreement (SLA) is simply the expected level of service you shall be receiving from a service provider, vendor or supplier which specifies the metrics & KPIs by which this service can be measured. The SLA also specifies what...

With the help of Customer Support Tool, managing customer service requests as well as interacting with the customers will be much more flexible in order to resolve their issues & close their open tickets. Automating the ticketing processes is always...

A ticket software system is a tool used to track service requests and all types of incidents. It can be offered as a standalone solution or as part of a more comprehensive IT service management (ITSM) system or platform. The...

What is Ticketing System Software? IT ticketing system software, also known as IT ticketing system, is a program that enables organizations to address their internal IT support and service requests by managing and streamlining problem-solving processes. They handle individual requests...

ITAM (IT Asset Management) is a process necessary for effective accounting, planning and tracking of the status of accounting and the status of the workforce. By implementing ITAM, it is possible to optimize accounting and work with the company’s IT...

Ticket helpdesk tool is a comprehensive solution for physical accounting, financial control andcompliance with contractual obligations throughout the entire life cycle: from their acquisition and redistribution to disposal. Regardless of the size of the company – A small company with...

Network Inventory scanning and Management 2020 was a year of great uncertainty in the IT world. As the nature of work changed, business priorities have changed as well. These changes make it even more important to rethink requirements and determine...

What is the network inventory ? According to the Gartner Group, companies renew almost 20% of their IT equipment every year. The network inventory tool is therefore an indispensable tool for IT managers or general services departments who want to...

Over the last few decades there has been a tremendous increase in software solutions and this has created the need to set up and effectively run a successful service desk. In order to analyse the improvement of customer experience through...

The use of appropriate ITSM tool is one of the most important factors associated with the successful implementation of IT service management in any organization. ITSM (or IT Service Management) refers to the activities for the design, support, and control...